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Shipping & Returns

Information about shipping, delivery and ordering from us.

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What's your refund/return policy?

Let us know right away! We will do our best to resolve every issue that pops up. It’s important to us that we take care of you. We do not offer refunds or exchanges, but if there’s something in your box that arrives damaged, please let us know (suppo

How can I track my box?

To track your Beauty Box, you will be sent an email containing a tracking number once it has left our warehouse!. Please keep in mind that it can take up to 10 business days for package to be delivered to domestic customers from the day your box leav

Where do you ship from?

The United States—We ship from our warehouse located just outside of the lovely Salt Lake City, Utah.

What countries do you ship to?

Kinder Beauty Box ships to the following countries: United States, Canada, Austria, Australia, Belgium, Denmark, Estonia, Finland, France, Germany, Hong Kong, Ireland, Israel, Italy, Japan, Netherlands, New Zealand, Philippines, Poland, Portugal, Rom

Something in my box was missing or damaged ...

Let us know right away! We will do our best to resolve every issue that pops up. It’s important to us that we take care of you. We do not offer refunds or exchanges, but if there’s something in your box that arrives damaged, please let us know (suppo

What is Route and Green Package Protection?

Route's Green Package Protection is a package protection solution that helps cover your order in the event that your order gets lost, stolen, or damaged while in transit while also protecting the planet. We know how frustrating it is to have somethin

How does Route work?

If your Route-protected order ends up lost, damaged, or stolen, Route’s expert support team helps ensure that your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing. Need to file a

Where should I file a claim with Route?

Marked As Delivered (Stolen). Stuck In Transit (Lost). Damaged. All of Route’s policies are listed here.

I hate waste! What steps has Kinder Beauty taken to help protect the environment?

We hate waste, too! That’s why we’ve taken earth-friendly steps we hope you’ll appreciate. For starters, our box is made from 100% recycled materials and is both biodegradable and compostable. The packing materials inside the box are also made from 1